Deal effectively with 'difficult' people   A professional trainers’ organization wanted to re-ignite its members’ enthusiasm and alert them to new ways of dealing with ‘difficult’ people in group situations. In response, Words in Action developed a session that was based on the premise that ‘difficult’ people don’t exist. Unresourceful trainers, however, do. In a day-long session, participants learned how to: Respond to circumstance rather than be driven by it Identify and update unhelpful beliefs they held about themselves Generate new choices in how to respond to group situations With their new behavioural resources, group facilitators were able to transform negative group energy into a positive force, allowing them to create the best possible learning outcome for all members of the group.