A small consulting firm was coming to the end of a highly-charged project that involved multiple plant closures and substantial staff redundancies. Because it did not have the specialist communication skills in house, the firm hired Words in Action for the last ten days of the engagement. In that time, Words in Action produced three key deliverables: A series of presentations, each targeted at a particular stakeholder group A question-and-answer sheet to be used by managers as a prompt in answering employee questions A letter to the employees from the CEO Thanks to Words in Action's specialist help, the engagement was brought to a successful conclusion.