Berend R. had reached a crossroads in his banking career. Having got off to a flying start in corporate finance, he now felt he was no longer performing to his own and others' expectations. With the support of his manager, Berend asked Words in Action to help him get his career back on track. In a series of coaching sessions, we talked about Berend's background, his hopes and aspirations for the future and, most importantly, about the blocks on his performance today. At the end of six coaching sessions, Berend wrote to pass on some good news, 'I have now been offered an extension on my contract, which was due to expire in November. I want to thank you for your support and the one-liners, which I try to remember whenever I feel that I might slip back to the situation as it was when you saw me the first time.'