Words in Action provides training, coaching and hands-on help to the professional service firm. We specialize in the role played by thinking and communicating at every stage of the client service process, from winning the job through to making the final presentation. Words in Action has conducting training in Holland, Belgium, France, Germany, the United Kingdom and the United States. Benelux clients include: A.T. Kearney Microsoft Kempen & Co The Netherlands Authority for the Financial Markets Keen to learn more about Words in Action? Continue your tour of our website, or if you have any immediate questions, get in touch!
Words in Action training is based on the belief that the learning is in the doing. So rather than give you lectures, we provide you with case studies, role plays, video feedback and sometimes even trained actors to make the learning experience as real as possible. As one of our trainer’s once put it, ‘What I see, I forget; what I hear, I remember; what I do, I understand.
Words in Action training is developed in a three-step process. First, we visit your organization to enrich our understanding of your needs. To get a feel of what’s going on, we like to interview and also to observe.
Second, we prepare and deliver a training session that is uniquely tailored to your specific needs. For best results, we prepare the training together with a team of people from your organization.
Third, we come back after a couple of months just to see how much you’ve improved. We talk to those who prepared the training and to those who took part in it to answer any questions they may have.
This three-step process enables us to maximize our chances of achieving lasting results.
Click on the links below to see examples of training we have done.
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